Most US orders arrive in 1-3 business days after processing (1 days). International shipments via DHL/UPS typically take 5-7 days. Track your package here using the number emailed at shipment.
Check your country's import regulations using ouringredient list. We declare all contents accurately but cannot influence local customs decisions.
Address/order changes must be requested within 4 hours via service@lucnvem.com. After this window, we prioritize fast processing to meet delivery timelines.
30-day returns for unused items in original packaging. Start your return here. Note: Return shipping costs apply unless item is damaged (we cover replacements).
US orders missing after 7 days qualify for free reshipment. International claims require 12-day waiting period before resolution.
Yes - cancel anytime via your account dashboard. Note: This doesn’t stop already-processed orders. Contact us within 4 hours for order cancellations.