Shipping Times & Processing
-
Delivery Estimates (business days, excluding weekends/holidays):
• USA: 1-3 days
• Australia/Canada/UK: 3-7 days -
Order Processing:
Most orders ship within 1-2 business days after payment confirmation. Some items may require extra 1-3 days for quality checks.
Tracking Your Order
You’ll receive an automated email with tracking details when your order ships. If you don’t see tracking updates within 3 days or need help, email us at service@lucnvem.
Shipping Carriers & Costs
- Our Partners: Amazon Shipping, UPS, DHL, USPS (automatically selected for fastest delivery), Yuntu Express
- Cost: US Free; Australia/Canada/UK: $9.90 USD
- Currency:All prices in USD (no hidden taxes/fees)
Address Policies
- Need to change your address? Email us within 8 hours of ordering.After 8 hours:We can’t modify addresses once packages are en route.
- Multiple addresses? Place separate orders for each destination.
- Wrong address provided? You’ll need to cover reshipping costs if packages return to us.
Delivery Issues
If your package is:
| Situation | What We Do | What You Do |
|---|---|---|
| Delayed in transit | We’ll contact the carrier | Contact us after 5 days with no updates |
| Lost in transit | Free replacement sent | — |
| Marked delivered but missing | File a claim with your local post office | Consider adding Shipping Protection next time |
Need Help?
Email: service@lucnvem.com